TERMS

By placing an order with Instantly Personalized, you agree to our Terms:

All orders are placed with our manufacturers Poying Trading Ltd. Once an order has been completed it cannot be adjusted or modified. To obtain a refund or exchange, you must use the 'How to Return' form located on the left panel in your members area.  To qualify for a refund or exchange, the item must be returned to our Manufacturers at the address specified on completion of the 'How to Return' form.  Shipping costs for the return of the item are not refundable and are at the customers expense. 

All orders will be produced and shipped within 24 - 48 business hours.  Transit times are usually 8-12 business days.  You can check your status of your item in your account.  Although transit delays are usually minimal, Instantly Personalized will not be held responsible for any transit delays or transit losses. Please be patient and allow sufficient time to receive your order. 

Although we try to process all images as 100% accuracy, some products such as mousepads, coasters etc, may absorb ink and display discrepancies in colour.  Please be aware we process images as they are uploaded.  We will not adjust or enhance images in any way.  If your image is of poor quality or does not meet specifications, we will not be held liable.

Please carefully check the item image requirements and follow the information on the Top Tips page.

Instantly Personalized does not take responsibility for injury or damage to any person whatsoever.  Any injury or damages in result from any product should be directly referred to our manufacturers Poying Trading Ltd.  You, The Customer guarantees, warrants, and certifies that it does not infringe upon or unlawfully, wrongfully, or improperly use any trademark, trade name, service mark, or copyright owned or claimed by another.

We reserve the right to add, delete and/or modify any of the terms and conditions contained in this terms and conditions of services.